System upgrade

We recently completed an upgrade to our backend systems and thought we'd review how our maintenance window works. Our maintenance window is from 7:00pm - 8:00pm ET.  We use this time to perform maintenance tasks including security updates and patches, performance checks and more.  This is different from our code updates which happen several times a week.

Once a month we use this time to perform a full maintenance which requires downtime on our systems.  This downtime typically takes less than 30 minutes. Occasionally we’ll use the full window for more significant purposes, as was the case recently. By having a specific maintenance window we’re able to be proactive in managing our systems while giving our customers clear expectations about any minor disruptions in service.